All live items are shipped by UPS priority overnight, Monday- Friday and usually arrive by 10:30am. In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery (Fedex posted time). Once we receive the digital photo, and we receive the deceased coral (if applicable), we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only give credit toward future orders. FirstChoice Aquatics cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late We are not responsible for incorrect addresses provided by the buyer.
Arrive Alive Guarantee: We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (Fedex posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. In the event that a buyer does not contact FirstChoice Aquatics in the specified 2 hour time frame, FCA reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE. No exceptions or excuses, no credit without photo. No refunds or returns on Live purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery. If free shipping was applied to the order we will deduct all shipping costs from credit.
FirstChoice Aquatics is not responsible for any Shipping delays, or lost packages.
By submitting an order to Firstchoiceaquatics.com you are agreeing with the shipping terms above.